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HP2-I57 Study Guide & HP2-I57 Exam Torrent & HP2-I57 Certification Training

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q15-Q20):

NEW QUESTION # 15
Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A. Customer is not set up for remote or hybrid working.
B. Customer needs to focus on CapEx rather than OpEx.
C. Customer is facing increased cyberthreats.
D. Changing trends have had a negative impact on business performance.
E. Employees are less productive due to maintenance issues.

Answer: A,E

Explanation:
HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

NEW QUESTION # 16
What are the three Priority Services Packages? (Select three.)

A. Priority Anytime Access
B. Priority Access Plus
C. Priority Access
D. Priority Management

Answer: A,B,C

Explanation:
HP offers different Priority Services Packages to cater to various customer needs. Priority Access provides fast and direct connection to HP support. Priority Access Plus includes all the benefits of Priority Access but with additional enhanced service levels. Priority Anytime Access offers 24/7 service for mission-critical environments, ensuring that customers receive support at any time of day

NEW QUESTION # 17
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
B. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
C. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
D. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

Answer: B

Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services

NEW QUESTION # 18
An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two of the key aspects the IT manager should focus on addressing in the company'sproposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select two.)

A. 70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.
B. Generative Al has IT decision-makers questioning where to prioritize budgets.
C. As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
D. IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.

Answer: A,B

Explanation:
When planning for a hybrid workforce, IT managers need to address critical industry trends that affect productivity and innovation. First, a skills shortage among IT professionals can hinder an organization's ability to adapt to rapid technological changes (A). This is a well-documented challenge, especially as companies move to hybrid models. Second, generative AI has introduced new complexities for IT decision- makers, causing them to reconsider how they allocate their budgets and where to prioritize technology investments (B). These two aspects are crucial for the IT manager to address in a hybrid workforce plan to keep employees productive and ensure the company remains competitive in the evolving digital landscape

NEW QUESTION # 19
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
B. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
C. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
D. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

Answer: C

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 20
......

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